About this document
Order Complaint Resolution Process by elena c.n is a document available to read on EtoBox.
The customer wrote a complaint letter about an order from Laura shoes. The order number was B23654 and there were issues with the color of one model, the sole peeling off another model, and poor gluing on a third model. The customer wanted to return one model, receive another in a different color, and have the third sent without damage. The company agreed to fix the issues, give a 20% discount on the order, and provide a €5 voucher for future purchases.
- Author
- elena c.n
- Language
- EN