Can I read Jurassic QFD: Enhancing Customer Experience on EtoBox?
Jurassic QFD: Enhancing Customer Experience by Krishna Makwana is a document available to read on EtoBox.
What is Jurassic QFD: Enhancing Customer Experience about?
The document discusses using Quality Function Deployment (QFD) to design a dinosaur encounter experience at Universal Studios. QFD is a method to translate customer needs into engineering specifications. It involves gathering customer requirements, prioritizing them, and relating them to technical attributes. The presentation covers conducting a voice of the customer analysis, deploying emotional and physical attributes of dinosaurs, and relating these to engineering requirements. The goal is to create dino
- Author
- Krishna Makwana
- Language
- EN