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Emotional Intelligence in Conflict Management by Mari dos Santos is a document available to read on EtoBox.

What is Emotional Intelligence in Conflict Management about?

The document outlines reflections from a module on Emotional Intelligence and conflict management in the context of curriculum change. Key takeaways include the importance of emotional intelligence in navigating conflicts, the revelation of the Thomas-Kilmann Conflict Mode Instrument, and strategies for conflict resolution based on various authors. The reading emphasizes understanding underlying feelings, non-violent communication, and the need for empathy in conflict situations, particularly in educational

Author

Mari dos Santos

Language

EN