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What is OYO about?

OYO Rooms expanded very rapidly but failed to address mounting issues with partners and customers. This led to lawsuits, layoffs, and clients withdrawing. To address problems, OYO opened support centers and launched transparency programs. However, experts say OYO needs to slow expansion and prioritize solving issues to regain lost trust and reputation in order to be profitable long-term.

Author

Lakshan Narayan

Language

EN