About this document
Digital Banking Impact on Pune Cooperatives by Varsha Nerlekar is a document available to read on EtoBox.
The document discusses a study on the influence of digital banking on customer satisfaction in Urban Co-operative Banks in Pune, India. The study analyzed data from 120 customers across 12 banks using questionnaires. It found strong positive correlations between customer satisfaction and the speed of transactions, accessibility, and adaptability of digital banking. However, it found a negative correlation between affordability and customer satisfaction. The results provide insights for bankers and policymak
- Author
- Varsha Nerlekar
- Language
- EN