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What is Asiana Flight 214: Crisis Management Lessons about?

This document summarizes the events surrounding the 2013 crash of Asiana Airlines Flight 214 in San Francisco and the subsequent response through social media. It outlines the timeline of events from initial photos and updates posted on Twitter and other platforms to statements released by authorities and the airline. It then analyzes lessons around crises communications, noting Asiana Airlines

Author

Eichi Watanabe

Language

EN