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Building User Trust in AI Chatbots For Customer Service Through Human-Like Cues and Perceived Reliability by julianaalejandria002 is a document available to read on EtoBox.

What is Building User Trust in AI Chatbots For Customer Service Through Human-Like Cues and Perceived Reliability about?

This qualitative study investigates how human-like cues and system competence influence user trust in AI chatbots for customer service, based on interviews with 28 participants from Pakistan and China. Two key themes emerged: emotional connection through human-like interaction and cognitive trust based on perceived reliability and system competence. The findings highlight the importance of balancing emotional engagement with functional performance to enhance user confidence and satisfaction in chatbot inter

Author

julianaalejandria002

Language

EN