About this document
CAF Model for Public Sector Quality Management by Juan Alayo is a document available to read on EtoBox.
The document discusses the Common Assessment Framework (CAF), a self-assessment tool used to assess and improve the quality of public sector organizations. CAF uses a questionnaire with 200 questions organized under 9 criteria and 28 sub-criteria. The assessment is conducted through a self-assessment by organization members and results in an action plan for continuous improvement. CAF aims to initiate change and reform through benchmarking best practices across public sector organizations.
- Author
- Juan Alayo
- Language
- EN