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What is Understanding Total Quality Management about?
Total quality management (TQM) is a management philosophy focused on customer satisfaction and continuous process improvement. Key contributors to the development of TQM, known as "quality gurus", include Deming, Juran, Crosby, and Ishikawa. Deming in particular had a significant impact on Japanese businesses after World War 2 and emphasized the importance of management commitment to quality. His teachings included the chain reaction of quality leading to productivity gains and lower costs, and his famous "
- Author
- Vaishnavi Vaishu
- Language
- EN