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The Language of Patient Feedback : A Corpus Linguistic Study of Online Health Communication by Paul Baker, Gavin Brookes, Craig Evans, Paul Baker is a nonfiction available to read on EtoBox.

What is The Language of Patient Feedback : A Corpus Linguistic Study of Online Health Communication about?

"The Language of Patient Feedback examines the language that patients use to represent and evaluate their experiences of the National Health Service in England, as well as the language that providers use to respond to their comments, to provide a unique insight into a diverse range of issues related to health care. Through the comprehensive and detailed interrogation of 29 million words of online patient feedback on the NHS in England, as well as 11 million words of responses to the feedback from NHS providers, this book: - uses a combination of computer-assisted and human analysis (Corpus-Assisted Discourse Analysis) to examine the extent to which characteristics like age and gender result in different types of evaluation; - investigates why nurses, doctors, dentists and receptionists are associated with very distinct types of feedback; - demonstrates the ways that NHS staff respond to comments and what this reveals about underlying institutional ideologies and practices; - concludes with suggestions for key recommendations that the NHS could act upon to improve the overall level of care it provides, as well as reflecting on what patient evaluation can actually tell us. The Langua

Who reads The Language of Patient Feedback : A Corpus Linguistic Study of Online Health Communication?

Author

Paul Baker, Gavin Brookes, Craig Evans, Paul Baker

Publisher

Routledge

Published

2019

Language

EN

ISBN

9781032338484

Category

nonfiction

Subjects

Historical Fiction, Linguistics, Medical