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What is Banking Ombudsman Scheme Analysis about?

The document discusses an empirical study on the Banking Ombudsman scheme in India. The Banking Ombudsman Scheme was established in 1995 by the Reserve Bank of India to provide speedy solutions to grievances faced by bank customers. While the number of complaints received through this forum has increased in recent times, lack of awareness among customers was a concern. Through awareness campaigns by the Ombudsman, awareness has improved but more still needs to be done to make the Scheme more effective. The

Author

vishnu P

Language

EN