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CRM and Logistics Outsourcing Strategies by Preet Paigude is a document available to read on EtoBox.
What is CRM and Logistics Outsourcing Strategies about?
Module 2 focuses on Customer Relationship Management (CRM) and logistics outsourcing, emphasizing the integration of these elements into a cohesive logistics strategy. It covers the importance of aligning CRM strategies with customer segments, measuring service performance, and understanding the different levels of logistics providers from 1PL to 5PL. The module also includes an assignment related to the purchase of third-party logistics services and outlines the learning objectives for participants.
- Author
- Preet Paigude
- Language
- EN