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What is Mumbai Dabbawalas: A Success Story about?

The Mumbai Dabbawalas are a highly efficient food delivery system that has been operating for over a century. Some key points: 1) Around 5,000 Dabbawalas use a complex coding system to deliver 200,000 home-cooked meals to office workers across Mumbai each day with an error rate of only 1 in 16 million deliveries. 2) They have developed an intricate system using local train networks and bicycles to sort and deliver meals in under 3 hours, even during monsoons, with no formal technology or management struc

Author

Shanky Jain

Language

EN