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Quality Standards for Highly Effective Government : Second Edition by Richard Mr Mallory is a nonfiction available to read on EtoBox.

What is Quality Standards for Highly Effective Government : Second Edition about?

"A seminal work for the public sector, Quality Standards for Highly Effective Government (Second Edition) redefines what is expected and what is required for excellence in management. The practices presented here also benefit non-profit organizations, and indeed any organization in which services are not directly rewarded by a purchase transaction. The book introduces three new performance standards that frame the value add of management, for processes, systems, and aligned leadership objectives. Along with defining known best practices, these standards create an imperative for the use of Lean and continuous quality improvement as a foundation for good management, built onto that defined structure. These standards also create a means to recognize and reward those managers who build and regularly use this framework. Measurable quality standards are necessary for government, because there is no free market incentivizing government managers for efficiency, and there is no direct penalty for offices that provide poor service. The oversight of government is left to elected officials, who often only get generalized and high level feedback and then only on failure. Where there is failure,

Who reads Quality Standards for Highly Effective Government : Second Edition?

Author

Richard Mr Mallory

Publisher

Routledge; CRC Press

Published

2018

Language

EN

ISBN

9781138482395

Category

nonfiction

Subjects

Business, Management, Military