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What is Incident Management Process Overview about?
This document outlines the incident management process for Loblaw, including roles and responsibilities, triggers, interfaces with other processes, policies, and a detailed description of the incident lifecycle from detection to closure. Key roles include the process owner who oversees continuous improvement, an incident manager who drives efficiency, and service desk analysts who are the initial point of contact and provide first line support. The goal of the process is to restore normal service operation
- Author
- drustagi
- Language
- EN