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What is Employee Training and Airline Service Quality about?

This document summarizes a research paper that examines the relationship between employee training, perceived service quality, and customer satisfaction in the airline industry in Bangladesh. It first reviews literature showing that employee training can increase skills and customer satisfaction. It then discusses how perceived service quality is the gap between customer expectations and perceptions. The study aims to show that employee training positively influences perceived service quality by increasing

Author

Muntashir Mamun

Language

EN