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Strategic Customer Service Management by Dwaraka Mayee is a document available to read on EtoBox.

What is Strategic Customer Service Management about?

The document discusses strategic and operational customer service management processes. The strategic process involves developing customer service management, response procedures, infrastructure to implement responses, and metrics frameworks. The operational process recognizes events, evaluates situations and alternatives, implements solutions, and monitors and reports. Supplier relationship management can impact a company

Author

Dwaraka Mayee

Language

EN