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Service Quality Impact on Bank Satisfaction by ashishkhatiwada6 is a document available to read on EtoBox.
This paper investigates the impact of service quality factors on customer satisfaction in Nepalese commercial banks using a survey of 175 bank customers. The study identifies five key service quality dimensions—reliability, assurance, tangibility, empathy, and responsiveness—that significantly influence customer satisfaction. The findings suggest that enhancing these service quality factors can lead to increased customer loyalty and satisfaction in the competitive banking sector of Nepal.
- Author
- ashishkhatiwada6
- Language
- EN