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Customer Typology for Airport SST Kiosks by Onur Yaman is a document available to read on EtoBox.

What is Customer Typology for Airport SST Kiosks about?

The document discusses an investigation into customer typologies in relation to the implementation of self-service technology (SST) kiosks at airports. It reviews previous research that identified two main categories of customers - those who are intrinsically motivated and those who are extrinsically motivated to use SST kiosks. The document then analyzes factors that influence customer choice between SST kiosks and human-operated kiosks based on several models and aims to develop possible classifications o

Author

Onur Yaman

Language

EN