Can I read Service Quality Management in Hospitality on EtoBox?

Service Quality Management in Hospitality by Paul Edward Guevarra is a document available to read on EtoBox.

What is Service Quality Management in Hospitality about?

This document provides information on the THOM 410 - Service Quality Management course offered by the Hospitality, Tourism and Sports Management department. The 6 ECTS credit course is offered in both fall and spring semesters to senior-level students. The objectives of the course are outlined, including analyzing customer expectations and satisfaction, dealing with complaints, and merging service and quality. Learning outcomes include critically evaluating quality management theories, identifying factors f

Author

Paul Edward Guevarra

Language

EN