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Prioritas Perbaikan Kualitas Pelayanan Fakultas by Ulayya Farah is a document available to read on EtoBox.
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This document discusses evaluating and determining service quality improvement priorities for the Faculty of Engineering at Esa Unggul University. It aims to understand student expectations and perceptions of faculty services, identify the most important attributes to improve, and determine priority attributes based on an Importance Performance Analysis matrix. The study used a quantitative, non-experimental design with survey data from students in the 2017/2018 academic year. Results showed that reliabilit
- Author
- Ulayya Farah
- Language
- EN