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What is TQM Strategies for Service Quality Improvement about?

This document discusses total quality management (TQM) in the service sector. It covers key concepts of TQM including quality control, quality assurance, and total quality management. It emphasizes the importance of quality in services given customers are sensitive to service quality. TQM aims to delight both internal and external customers through continual improvement and involvement of all employees. It also discusses measuring service quality and achieving customer satisfaction through principles like m

Author

Pushkar Mathure

Language

EN