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The paper discusses the integration of generative AI in professional communication training within multicultural workplaces, emphasizing the need for strong Interactional Competence. It highlights the practical challenges educators face in teaching intercultural communication and explores how AI can enhance training through realistic simulations and real-time feedback. However, the authors caution about the limitations of AI, including emotional engagement, language input biases, and the potential perpetuat

Author

tomnbrooks

Language

EN