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What is IT Metrics: Efficiency vs. Effectiveness about?
GE invested $1.5 billion in an operations monitoring system to provide detailed information to management every 15 minutes. This allows GE to respond quickly and improve performance. The system is estimated to provide a 33% return on investment over five years. Organizations must measure IT investments through efficiency and effectiveness metrics to justify expenditures and understand business impacts. Efficiency metrics measure the IT system itself while effectiveness metrics measure impacts on business pr
- Author
- Veer Silhar
- Language
- EN