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What is Understanding Quality Management in BPS about?

Quality management involves determining quality policies and implementing them through quality planning and assurance, including quality control. Quality assurance aims to prevent defects by monitoring processes, while quality control detects defects in finished products to ensure they meet standards. The goals of quality management are to improve products and services, influence organizational culture through training, and focus on customer needs to gain advantages like greater efficiency and customer sati

Author

Treasa Maria

Language

EN