About this document
DCM 202: Quality Management Syllabus by Stanley Cheruiyot is a document available to read on EtoBox.
This document outlines a course on quality management. The course aims to enable learners to implement quality management principles across an organization to achieve stakeholder satisfaction and continuous performance improvement. The course content will cover topics such as the philosophies of quality management thinkers, total quality management, quality improvement techniques, service quality, quality tools and measurements, quality management systems and awards, and implementing quality management. The
- Author
- Stanley Cheruiyot
- Language
- EN