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HADRA Incident Management Process - Doc (DRP & BCP) by Ganesh Vijakumar is a document available to read on EtoBox.

What is HADRA Incident Management Process - Doc (DRP & BCP) about?

The document outlines the Incident Management process for HADRA SDN BHD, defining IT incidents as disruptions to services affecting users or business operations. It details the lifecycle of incident management, roles and responsibilities, escalation processes, and the importance of communication and documentation. The goal is to restore normal service operations quickly while minimizing adverse impacts on business continuity and maintaining user satisfaction.

Author

Ganesh Vijakumar

Language

EN