About this document
Government G2C Services BPR Guide by Heart Noice is a document available to read on EtoBox.
This document outlines processes before and after business process re-engineering (BPR) for 11 high-volume government services delivered to citizens in India. The services covered include RTI application, grievances, birth and death certificates, old age pension, widow pension, income certificate, ration card, residence certificate, and record of rights. For each service, the document describes the current process, proposes re-engineered processes incorporating technology and centralization, and outlines as
- Author
- Heart Noice
- Language
- EN