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What is Customer Satisfaction in SBI Kanyakumari about?

This document summarizes a research study on customer satisfaction with banking services provided by State Bank of India (SBI) in Kanyakumari District, India. The study involved interviewing 150 SBI customers to evaluate their satisfaction levels based on factors like employee behavior, services, performance, infrastructure, loans and other services. Analysis tools like percentage analysis and chi-square tests were used. The results showed a significant relationship between customer satisfaction and SBI

Author

ROHIT

Language

EN