Can I read Is the hotel classification system a good indicator of hotel quality?: An application in Spain on EtoBox?

Is the hotel classification system a good indicator of hotel quality?: An application in Spain by M. Concepción López Fernández; Ana M. Serrano Bedia is a Social Sciences article available to read on EtoBox.

What is Is the hotel classification system a good indicator of hotel quality?: An application in Spain about?

This paper analyses whether the hotel classification system is a good indicator of hotel quality, where quality is defined to be satisfying the expectations and needs of the client. We conducted our research in Spain, where a five-category system using stars is employed. To be exact, the hotel sector of one autonomous community (Cantabria, located in northern Spain) was studied, given that it is these autonomous regions that have exclusive authority to regulate and promote tourism. The results of the study confirm that even though significant quality differences are seen between the different categories, the ranking by quality does not correspond to that by categories. This supports the idea that quality is associated with the delivery of a service according to client expectations, more than it is with establishment category.

Who reads Is the hotel classification system a good indicator of hotel quality?: An application in Spain?

Author

M. Concepción López Fernández; Ana M. Serrano Bedia

Publisher

Elsevier Science; Elsevier ; Butterworth-Heinemann; Elsevier BV (ISSN 0261-5177)

Published

2004

Language

EN

Field

Social Sciences