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AI by parul Gupta is a document available to read on EtoBox.

This study investigates the dual impact of AI usage on employee behaviors in the hospitality industry, focusing on how it enhances technological self-efficacy while also inducing workplace anxiety. Data from 280 hotel employees in China reveals that AI can promote prosocial service behavior but may lead to work withdrawal behavior due to increased anxiety. The research highlights the importance of understanding these dynamics for effective AI implementation and employee management in hospitality.

Author

parul Gupta

Language

EN