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What is Optimisation of Check-In Process Focused On Passen about?

This study examines passenger perceptions of self-service technologies (SST) at Australian airports, identifying three passenger types based on their preferences for traditional versus technology-based services. A survey revealed that only one-third of passengers prefer SST, impacting check-in waiting times and overall passenger experience. The findings aim to inform airport management on optimizing check-in processes amidst evolving technological innovations.

Author

Renata Cav

Language

EN