About this document

Stakeholder Quality Management in Projects by Wawa Wawa is a document available to read on EtoBox.

The document discusses quality management in projects. It defines quality, outlines perspectives on quality including product-based and customer views. It also discusses the importance of managing stakeholder expectations and perceptions of quality to ensure satisfaction. Quality function deployment is presented as a tool to minimize gaps between customer requirements and project delivery.

Author

Wawa Wawa

Language

EN