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This document presents information on negotiation techniques and conflict resolution. It explains that negotiation is an important skill and that the goal should be to reach an agreement where both parties feel like winners. It describes five ways to resolve conflicts, including competition, collaboration, compromise, avoidance, and accommodation. It also covers the causes of conflicts, how to change a "win-lose" situation to a "win-win," and keys to resolution.

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ScribdTranslations

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EN