About this document
ST Awuraris by Nathnael Desta is a document available to read on EtoBox.
This thesis by Awraris Yizengaw investigates the determinants of customer satisfaction in the Pharmaceutical Fund and Supply Agency (PFSA), focusing on the effects of service quality, customer relationships, and corporate image. The study utilizes primary data collected from PFSA customers and employs statistical methods such as Pearson chi-square and logistic regression to analyze the data. Findings indicate that personal attention from employees, understanding customer needs, and strong management quality
- Author
- Nathnael Desta
- Language
- EN