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BPM Challenges at TNT Express by Lycel Baloaloa Geyrozaga is a document available to read on EtoBox.

What is BPM Challenges at TNT Express about?

TNT Express launched a Business Process Management (BPM) program to improve processes and address issues like weak management commitment. They created models like DMAIC and appointed process owners. However, implementation faced challenges and a key customer became dissatisfied. TNT then continued improving processes using the EFQM model, created management teams, and differentiated services to regain market share.

Author

Lycel Baloaloa Geyrozaga

Language

EN