About this document

Help Desk Problem Resolution Flowchart by Garoafa Ion is a document available to read on EtoBox.

The document outlines the typical contact flow for resolving customer problems through a help desk. It begins with the customer discovering an issue and contacting the help desk. The problem is then logged into the system and assigned an owner. It is initially attempted to be resolved by a level one technician, and if unresolved, passed to level two and three technicians. If none of the technicians can resolve the issue, the customer is provided a tracking number. Once resolved, the problem owner verifies c

Author

Garoafa Ion

Language

EN