About this document
Understanding Quality in Business by Adam Savvedes-Law is a document available to read on EtoBox.
The document discusses the concept of quality and its importance for businesses. It explains that quality means meeting or exceeding customer expectations, and that total quality management involves making all employees responsible for quality throughout the production process. Delivering consistent quality can help businesses gain competitive advantages like customer loyalty, repeat business, and a positive reputation.
- Author
- Adam Savvedes-Law
- Language
- EN