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This document defines key performance indicators (KPIs) related to order management and inventory costs. It lists 20 different KPIs including the percentage of orders received via electronic data interchange, the percentage of installations completed without faults, backlog levels, inventory levels allocated to different distribution channels, and costs associated with order management, distribution, inventory holding and obsolescence expressed as percentages of total relevant costs. For each KPI, it provid

Author

Octavio Núñez Vásquez

Language

EN