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What is Tablet Menus and Customer Satisfaction about?

This document is an abstract for a research paper that studied the relationship between customer satisfaction and the use of electronic tablet-based menus in a full-service restaurant. The researchers conducted a survey of 219 customers at a Chinese restaurant in New Zealand using a 28 question questionnaire to understand customer perceptions of using an iPad menu. The questionnaire covered general attitudes towards electronic menus, interactions with wait staff using iPads, information provided on the iPad

Author

Anshita

Language

EN