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What is Interactive Communication in Call Centers about?

This document provides information about a lesson plan for a 10th grade class on contact center services. The lesson objectives are for students to understand concepts of communicating effectively in English and demonstrate proper skills for communicating in accordance with company policies. Students will learn to transmit and receive calls from customers, handle complaints, and provide after-sales support. The content will cover different types of customer service functions provided by call centers such as

Author

nhoj eiram Rodavlas

Language

EN