Can I read The Experience Mindset: Changing the Way You Think About Growth on EtoBox?

The Experience Mindset: Changing the Way You Think About Growth by Tiffani Bova is a book available to read on EtoBox.

What is The Experience Mindset: Changing the Way You Think About Growth about?

From the Wall Street Journal bestselling author of Growth IQ comes a guide to enhancing customer and employee experience simultaneously for unprecedented revenue growthIn the war for customer acquisition, businesses invest millions of dollars to improve customer experience. They deliver packages faster, churn out new products, and endlessly revamp their UI, often putting greater strain on employees for diminishing returns. According to Tiffani Bova, this siloed focus on customer experience – without considering the impact on your staff – actually hinders growth in the long run. The most successful companies adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CX) at the same time.Based on exclusive research from two Salesforce-sponsored studies of thousands of employees and c-suite executives, The Experience Mindset details exactly how your company can adopt an...

Author

Tiffani Bova

Publisher

Penguin Publishing Group

Published

2023

Language

EN