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Setton & Mossholder (2002) by Marcella Antonia is a document available to read on EtoBox.
What is Setton & Mossholder (2002) about?
The study examines how relationship quality and context influence interpersonal citizenship behavior (ICB) among coworkers in service-oriented organizations. It finds that relationship quality is linked to person-focused ICB through empathic concern, while network centrality directly affects task-focused ICB and unexpectedly relates to person-focused ICB as well. The research highlights the importance of understanding the relational dynamics that drive different forms of citizenship behavior in organization
- Author
- Marcella Antonia
- Language
- EN