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Communication Failures: An Insidious Contributor to Medical Mishaps by Kathleen M. Sutcliffe; Elizabeth Lewton; Marilynn M. Rosenthal is a Medicine article available to read on EtoBox.

What is Communication Failures: An Insidious Contributor to Medical Mishaps about?

Purpose. To describe how communication failures contribute to many medical mishaps. Method. In late 1999, a sample of 26 residents stratified by medical specialty, year of residency, and gender was randomly selected from a population of 85 residents at a 600-bed U.S. teaching hospital. The study design involved semistructured face-to-face interviews with the residents about their routine work environments and activities, the medical mishaps in which they recently had been involved, and a description of both the individual and organizational contributory factors. The themes reported here emerged from inductive analyses of the data. Results. Residents reported a total of 70 mishap incidents. Aspects of "communication" and "patient management" were the two most commonly cited contributing factors. Residents described themselves as embedded in a complex network of relationships, playing a pivotal role in patient management vis-a `-vis other medical staff and health care providers from within the hospital and from the community. Recurring patterns of communication difficulties occur within these relationships and appear to be associated with the occurrence of medical mishaps. ## Conclus

Who reads Communication Failures: An Insidious Contributor to Medical Mishaps?

Author

Kathleen M. Sutcliffe; Elizabeth Lewton; Marilynn M. Rosenthal

Publisher

Ovid Technologies (Wolters Kluwer Health)

Published

2004

Language

EN

Field

Medicine (Health Sciences)