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Understanding Customer Relationship Management by Manasi Bhosle is a document available to read on EtoBox.

What is Understanding Customer Relationship Management about?

Competition, driven by globalization and the Internet, has changed the face of business. Customers now have a variety of choices and, most importantly, they are becoming far more knowledgeable and demanding. The power has truly shifted to the customer.

Author

Manasi Bhosle

Language

EN