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What is Deming Cycle in Service Quality Improvement about?

This document discusses the application of the Deming cycle to improve customer service in a cybersecurity company selling antivirus software. It outlines the methodology of the PDCA cycle and details the process of identifying issues, implementing corrective measures, and evaluating the effectiveness of these changes. The study aims to enhance customer satisfaction and organizational performance through continuous improvement practices.

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ScribdTranslations

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