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Dynamics CRM Customer Service Management by alina is a document available to read on EtoBox.

What is Dynamics CRM Customer Service Management about?

This document provides an overview of a training session on knowledge base and queue management in Microsoft Dynamics CRM. It discusses how to create and manage knowledge base article templates and articles, format articles, publish and search articles, and associate articles with cases. It also covers different types of queues, creating and maintaining queues, adding cases and activities to queues, and working with queue items. The goal is to learn how to utilize the knowledge base and queue functionality

Author

alina

Language

EN