About this document
Ijcma 08 2025 0272En by hmadaria05 is a document available to read on EtoBox.
This study investigates the impact of workplace incivility on customer-oriented organizational citizenship behavior (OCB) among frontline hotel employees, highlighting the mediating role of work withdrawal and the moderating effects of psychological capital and organization-based self-esteem. Findings reveal that workplace incivility negatively affects customer-oriented OCB and increases work withdrawal, suggesting that addressing incivility is crucial for maintaining service quality. The research extends C
- Author
- hmadaria05
- Language
- EN