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ATM Service Quality Study Findings by Aryan is a document available to read on EtoBox.

This study analyzed customer satisfaction with ATM services using a survey of 47 respondents. Key findings include: the majority of respondents were males aged 21-25; reliability and assurance were the most important dimensions of ATM service quality; reliability had the highest mean satisfaction score; and a t-test found that all ATM service quality dimensions met the neutral satisfaction level of 3, rejecting the null hypothesis. Limitations were a convenience sample from one institution and bank, a small

Author

Aryan

Language

EN