About this document
Introduction to Customer Service Basics by Raffi Ramli is a document available to read on EtoBox.
The document discusses customer service and provides definitions. It defines customer service as any activity intended to provide satisfaction to customers through meeting their wants and needs. Good customer service requires the ability to serve customers appropriately, communicate well, and have adequate support facilities. Factors that affect customer satisfaction include unsatisfactory service, incomplete products, broken promises, and high costs. The purpose of excellent customer service is to satisfy
- Author
- Raffi Ramli
- Language
- EN